User blog comment:The Milkman/Mass Effect in Retrospect/@comment-4950455-20130417203249/@comment-4237253-20130419192538

It doesn't matter whose "fault" it is. It doesn't matter if it can be helped. A flaw is a flaw. Making excuses doesn't change anything.

Stopping the Reapers is not a character arc. The extent of Shepard's personality is "soldier". We needed more scenes like the one from Lair of the Shadow Broker, where Liara asks you how you're doing. That would have helped make Shepard less of a boring brick.