User blog comment:The Milkman/Why BioWare HAS Betrayed Us/@comment-4950606-20120401031648/@comment-1221773-20120405221116

I don't think it's that Bethesda or BioWare didn't care about fan reactions to their endings, but rather they didn't anticipate correctly how we would react. It's likely that most or all of the devs thought their endings would be acceptable; as devs, they can't properly observe their own work and decisions from the fan perspective, so an oversight like this was always a possibility.

But Bethesda took the steps to correct that mistake, and BioWare is doing the same. If they didn't care about the fans, would they have bothered at all to address their complaints?