User blog comment:The Milkman/Everybody Shut Up./@comment-1786741-20120423040736/@comment-4237253-20120423041206

It was a disappointment 5 years in the making.

These companies go into panic mode, and instead of being real-life human beings by being honest and owning up to their mistakes, they wait and let their PR formulate a response.

We saw the exact same thing with the PSN outage a year and 2 days ago. They knew their customers were at risk, but they didn't want to risk their money. They took a gamble by waiting a week to tell us. That's just wrong.