Armando-Owen Bailey

Captain Armando Bailey is a human C-Sec captain stationed in the Zakera Ward of the Citadel in Mass Effect 2. Bailey is a no-nonsense officer more interested in results than rulebooks or idealism.

Bailey started out as a regular C-Sec officer, neglected in the largely turian-dominated force until the geth assault on the Citadel. With C-Sec losing so many personnel in the attack, the organisation was forced to start hiring and promoting more humans, including Bailey.

Bailey is a competent and impartial, if unorthodox, captain. Having previously served with the Alliance Navy, Bailey came to prefer a stationary life; he joined C-Sec in order to remain in one place and spend more time with his family, though he does not seem to have a good relationship with them due to his long absences. He claims that he runs a "rough and tumble precinct", believing that serious crime in Zakera Ward requires much effort to thwart; he likens policing the Wards to policing New York City. Consequently, Bailey is comfortable with beating suspects and accepting bribes, and is only tolerant of formality "until it stops people from doing their jobs". Though he enjoys life on the Citadel, Bailey misses food from Earth; he especially laments the lack of Sockeye Salmon on the station.

Captain Bailey is voiced by Michael Hogan.

On Shepard's first visit to the Citadel after resurrection, Bailey rectifies identity record errors caused by the fact that Shepard is listed as dead, and also spares the Commander several days of bureaucratic run-around with a not-quite-legal alteration of records.

During Garrus' hunt for Sidonis, Bailey points out a criminal known as Fade and expresses frustration and perplexity at Fade's ability to exploit the C-Sec system. He also gives a lead to Shepard and Thane Krios while they are searching for Kolyat. After the completion of Thane's loyalty mission, the Illusive Man expresses interest in recruiting Bailey to Cerberus.

Trivia

 * When Shepard expresses surprise that he is willing to help Thane and Kolyat during Thane's loyalty mission, Bailey retorts, "You think he's the only man who ever screwed up raising a son?" implying that he may have experienced similar estrangement as a child, or may be a father who considers himself a failure.
 * When first arriving at the Citadel, Shepard is listed as dead. If you ask Bailey whether he can fix this, he mentions that "Spending a year dead is a popular tax dodge." This is likely a reference to the Douglas Adams novel The Restaurant at the End of the Universe where a minor character, Hotblack Desiato, spends a year dead for tax reasons.
 * The Shadow Broker has files on Captain Bailey which can be accessed aboard his ship.
 * According to an in-game news report on the Citadel, Bailey's first name is Owen. However, in his dossier from the Lair of the Shadow Broker DLC, his first name is listed as Armando.