User blog comment:Kaloneous/Mass Effect 3 Ending DLC Denied and PAX/@comment-4913160-20120321203751

I quote "Our first instinct is to defend our work and point to the high ratings offered by critics – but out of respect to our fans, we need to accept the criticism and feedback with humility."

And then in the last paragraph (or second last) we get this

"The reaction to the release of Mass Effect 3 has been unprecedented. On one hand, some of our loyal fans are passionately expressing their displeasure about how their game concluded; we care about this feedback, and we’re planning to directly address it. However, most folks appear to agree that the game as a whole is exceptional, with more than 75 critics giving it a perfect review score and a review average in the mid-90s."

Don't know if I'm just taking this out of context, but did they not just "Point to the high ratings"?