Armando-Owen Bailey

Armando-Owen Bailey is a human C-Sec officer stationed in the Zakera Ward of the Citadel in Mass Effect 2 and Mass Effect: Inquisition. Bailey is a no-nonsense officer more interested in results than rulebooks or idealism.

Bailey started out as a regular C-Sec officer, neglected in the largely turian-dominated force until the geth assault on the Citadel. With C-Sec losing so many personnel in the attack, the organisation was forced to start hiring and promoting more humans, including Bailey.

Bailey is a competent and impartial, if unorthodox, officer. Having previously served with the Alliance Navy, Bailey came to prefer a stationary life; he joined C-Sec in order to remain in one place and spend more time with his family, though he does not seem to have a good relationship with them due to his long absences. He claims that he runs a "rough and tumble precinct", believing that serious crime in Zakera Ward requires much effort to thwart; he likens policing the Wards to policing New York City. Consequently, Bailey is comfortable with beating suspects and accepting bribes, and is only tolerant of formality "until it stops people from doing their jobs". Though he enjoys life on the Citadel, Bailey misses food from Earth; he especially laments the lack of Sockeye Salmon on the station.

Captain Bailey is voiced by Michael Hogan.

Mass Effect 2
On Shepard's first visit to the Citadel after resurrection, Bailey rectifies identity record errors caused by the fact that Shepard is listed as dead, and also spares the Commander several days of bureaucratic run-around with a not-quite-legal alteration of records. If Shepard's status as a Spectre is restored before speaking with Bailey for the first time, his dialog changes to offering his services and willingness to clear out citizens from any area where Shepherd is working on a case.

During Garrus' hunt for Sidonis, Bailey points out a criminal known as Fade and expresses frustration and perplexity at Fade's ability to exploit the C-Sec system. He also gives a lead to Shepard and Thane Krios while they are searching for Kolyat. After the completion of Thane's loyalty mission, the Illusive Man expresses interest in recruiting Bailey to Cerberus.

Mass Effect: Inquisition
During Mass Effect: Inquisition in 2186, Bailey is hoping to take a vacation to Earth to visit his child when he is summoned by Councilor Udina. Udina claims that C-Sec has been compromised and is working against the Council. Bailey is ordered to investigate Executor Pallin, who has been seen in Bailey's precinct recently.

Bailey tracks Pallin to an office building and finds two dead C-Sec officers inside, one clutching a datapad displaying Pallin's face. Bailey confronts Pallin, who demands the datapad and calls the accusations against him lies. When Bailey tells Pallin to explain himself to the officers who will arrest him, Pallin snaps and attacks Bailey. Pallin is killed and Bailey takes a wound to the shoulder.

Later, Bailey tells Udina of his misgivings about Pallin; Pallin was surprised about the charges against him and was also acting strangely. Udina dismisses this as the behavior of a guilty man, then promotes Bailey to Commander, telling him that his vacation will have to wait. Bailey is left saddened that he will miss visiting his child.

Mass Effect 3
Armando-Owen Bailey will return in Mass Effect 3. By this time he has been promoted to the rank of Commander, now in-charge of the C-SEC operations of the Citadel Embassies quarters. He personally greets Shepard upon the Commander's return to the Citadel to petition the Council's aid in retaking Earth.

In personal conversations with Shepard, Bailey expresses discontentment with his promoted position. He is more akin of an administrative assistant to the Council than a C-Sec officer. This is seen when Shepherd first enters his office and witnesses Bailey attempting to calm down a news reporter demanding to see the Council.

Moreover, Bailey, like many humans on the Citadel have family left on Earth during the initial Reaper invasion. At the start of the events in Mass Effect 3, his wife's whereabouts are unknown, and he has not heard from his son and daughter once the comm buoys went down.

When Cerberus launched an unexpected assault on the Citadel, Bailey aided Shepard in beating Kai Leng to the Council. When it was determined that Udina was working with Cerberus, Bailey felt like an even bigger fool.

Trivia

 * When Shepard expresses surprise that he is willing to help Thane and Kolyat during Thane's loyalty mission, Bailey retorts, "You think he's the only man who ever screwed up raising a son?" implying that he may have experienced similar estrangement as a child, or may be a father who considers himself a failure.
 * The Shadow Broker's file on him confirms he is divorced (it mentions him reading letters from his ex-wife) which furthers the above.
 * When first arriving at the Citadel, Shepard is listed as dead. If you ask Bailey whether he can fix this, he mentions that "[s]pending a year dead is a popular tax dodge." This is likely a reference to the Douglas Adams novel The Restaurant at the End of the Universe where a minor character, Hotblack Desiato, spends a year dead for tax reasons.
 * The Shadow Broker has files on Captain Bailey which can be accessed aboard his ship.
 * According to an in-game news report on the Citadel, Bailey's first name is Owen. However, in his dossier from the Lair of the Shadow Broker DLC, his first name is listed as Armando.