User blog comment:Damous/Why Bioware has NOT betrayed us/@comment-1786741-20120313022542/@comment-1388547-20120313034020

How did they not expect this reaction? They must know that their fan base is pretty invested in the game universe, in their particular Shepards, and in the decisions they've made. The ending more or less amounts to throwing all of that away -- sacrificing Shepard might have been okay, but the ending dosn't acknowledge a lot of the player's decisions, even on major events like the genophage and the geth-quarian war, and destroying the mass relays means that even the galactic civilization the writers have built up is more or less thrown away.