The C-Sec Customs Officer is a female human working for Citadel Security Services' Customs and Immigration in Zakera Ward. As a customs officer, she is required to confiscate biotic amps and weapons before allowing a person to enter the ward. This officer believes assumptions are dangerous and her motto is "be alert, be safe".
The Customs Officer has an on-going discussion with an unnamed turian who accuses her of racism whenever she makes a comment or a request. She doesn't allow two asari to leave for Thessia, flagging them as a potential risk for geth infiltration. Shepard can choose to help the asari. The Commander can attempt to convince her or simply use their Spectre status to let the asari leave.
- The officer's uniform and designation identify her as C-Sec personnel. The branch she works for is identified again by her designation, and the full name is mentioned by Captain Bailey. The name of her posting comes from a shuttle directory.
- When Shepard concludes the assignment involving the couple of asari travelers and questions the C-Sec Customs, the Commander is referred to as "sir", regardless of Shepard's gender.
- Ironically, despite the increased security measures, she fails to see Legion as a geth and calls it Shepard's "personal synthetic assistant".
- A dispute between the officer and the turian talks about a ceremonial blade and that he can't board a shuttle with it. This could be a reference to the episode The Parliament of Dreams from the TV Show Babylon 5, where an alien tries to go through customs with a ceremonial blade but is stopped by the chief of security and calling the chief's actions heretical.